These Terms and Conditions (“Terms”) govern your access to and use of the CredNgo website, platforms, and services (collectively, the “Services”). By accessing or using the Services, you (“Client”, “you”, or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.
CredNgo (“CredNgo”, “we”, “us”, “our”) provides professional credentialing, insurance enrollment, re-credentialing, contracting support, and related administrative services to therapy providers, practices, and healthcare facilities.
CredNgo is not an insurance payer, healthcare provider, law firm, or billing company. All Services are administrative and advisory in nature and are intended to support Clients in navigating payer and credentialing requirements.
By using the Services, you represent and warrant that:
CredNgo’s Services may include, but are not limited to:
Specific service deliverables, timelines, and fees may be defined in proposals, service descriptions, or invoices agreed upon prior to service initiation.
CredNgo uses commercially reasonable efforts and industry best practices; however, we do not guarantee:
All credentialing and enrollment decisions are made solely by insurance payers, regulatory agencies, and credentialing bodies.
You agree to:
CredNgo is not responsible for delays, denials, or terminations resulting from incomplete, inaccurate, or outdated information provided by you.
CredNgo reserves the right to revise pricing for future Services with prior notice.
CredNgo treats all Client information as confidential and implements reasonable administrative, technical, and physical safeguards to protect such information.
Where Services involve Protected Health Information (PHI), CredNgo will handle such information in accordance with applicable privacy laws and any executed Business Associate Agreement.
When CredNgo receives or processes PHI on behalf of a covered entity:
All content, processes, methodologies, templates, materials, trademarks, and intellectual property used or provided by CredNgo remain the exclusive property of CredNgo unless expressly stated otherwise.
No portion of the Services may be copied, reproduced, distributed, or used to create derivative works without prior written permission.
The Services may require interaction with third-party platforms, including insurance payer portals, CAQH, licensing boards, and government systems.
CredNgo is not responsible for:
Use of third-party services is subject to their respective terms and conditions.
To the maximum extent permitted by law:
You agree to indemnify and hold harmless CredNgo from any claims, damages, losses, liabilities, or expenses arising from:
CredNgo may suspend or terminate Services:
Termination does not relieve you of any payment obligations incurred prior to termination.
CredNgo shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, system outages, or payer disruptions.
These Terms shall be governed by and construed in accordance with the laws of [Insert Applicable Jurisdiction], without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located within that jurisdiction.
CredNgo reserves the right to modify these Terms at any time. Updated versions will be posted on the website with a revised effective date. Continued use of the Services constitutes acceptance of the updated Terms.
